Refund policy
No Returns or Exchanges
Due to the nature of hair products and hygienetic reasons, we do not accept returns or exchanges under any circumstances. Once a product leaves our facility, it can no longer be resold or reused, even if it appears unused or unopened.
Final Sale Policy
All items sold on our website are considered final sale. We are unable to offer refunds, returns, or exchanges for reasons including but not limited to:
- Change of mind
- Incorrect item selection
- Dissatisfaction after use or attempted use
Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@flyscrubs.com with your order number and clear photos of the issue. Approved cases will be resolved with a replacement or store credit at our discretion.
Contact Information
If you have questions about this policy prior to placing an order, please contact us at info@flyscrubs.com. By completing a purchase, you acknowledge and agree to this policy.
This policy helps ensure fairness, safety, and quality for all customers while maintaining strict hygiene standards.