General Questions
What are scrub caps?
FlyScrubs specializes in premium medical headwear including skull caps, bouffant caps, and ponytail scrub caps. Our products feature playful, character-themed patterns designed for healthcare professionals who want to combine functionality with personal style.
Who are these scrub caps for?
Our scrub caps are perfect for nurses, doctors, surgeons, dental professionals, veterinarians, and anyone working in healthcare or medical settings who needs comfortable, professional headwear.
Products & Sizing
What's the difference between skull caps and ponytail caps?
Skull caps are designed for those with shorter hair or who prefer to wear their hair completely out while only covering the top of their head. Ponytail caps feature an ponytail holder at the back to accommodate ponytails or longer hair while keeping it secure and professional.
What characters and designs do you offer?
We feature a variety of fun, character-themed designs including Hello Kitty, Powderpuff Girls, Bratz, Barbie, and Lilo & Stitch. Browse our collections to see all available patterns.
What size are the caps?
Our scrub caps are designed to fit most adults comfortably. There made with stretchy, breathable fabric that conforms to your head for a secure, all-day fit.
Ordering & Shipping
How long does processing take?
All orders require 5-7 business days for processing (excluding weekends and holidays). During peak seasons, processing times may be extended.
How long does shipping take?
Domestic shipping typically takes 5-7 business days after your order has been processed. International shipping times vary by destination.
Will I receive tracking information?
Absolutely! You'll receive tracking information via email once your order ships so you can monitor its progress.
What if there are no shipping options at checkout?
If you don't see shipping options for your location, please contact us at info@flyscrubs.com and we will work to find a solution.
Returns & Exchanges
Can I return or exchange my scrub cap?
No, all sales are final. Due to the nature of our products as hair and hygiene items, we cannot accept returns or exchanges for change of mind, incorrect selection, or general dissatisfaction.
What if my order arrives damaged or defective?
We want you to be completely satisfied! If your order arrives damaged, defective, or incorrect, please contact us at info@flyscrubs.com within 48 hours of delivery. Well arrange for a replacement or provide store credit.
Why don't you accept returns?
As headwear and hair products, our scrub caps are considered personal hygiene items. For health and safety reasons, we maintain a no-return policy to ensure every customer receives a brand-new, unused product.
Care & Maintenance
How do I care for my scrub cap?
For best results, machine wash cold with like colors and tumble dry on low heat. Avoid bleach and high heat to preserve the vibrant colors and fabric quality.
Will the colors fade?
Our scrub caps are made with quality fabrics designed to maintain their color. Following the care instructions will help keep your cap looking fresh and vibrant wash after wash.
Contact & Support
How can I contact FlyScrubs?
For any questions, concerns, or issues with your order, please email us at info@flyscrubs.com. Were here to help!
Do you have a physical store?
Were an online-only store, which allows us to offer you the best prices and ship directly to your door.
Can't find what you are looking for?
Contact us on our instant experience channels.
Monday to Friday 8am - 5pm,
Sunday 10am - 4pm